FAQs2019-06-11T09:14:36+10:00
What does the ebike come with?2019-06-11T06:35:10+10:00

Every delivery ebike comes with a charger, lights, a lock, phone holder and puncture resistance. We also provide helmets at just $1 a day if you need one.

What size are the delivery ebikes?2019-06-11T06:35:19+10:00

Our delivery ebikes will suit riders between 160cm to 195cm. Maximum weight allowed is 100kg.

How far will the battery take me?2019-06-11T06:35:29+10:00

Our electric bikes for delivery have been fitted with longer-range batteries. Expect 80km per charge, some up to 100km per charge. NOTE: If you ride at power levels of 4 or more all the time it uses you battery much faster and you will only get approx. 50% of this range.

How long will it take to recharge the battery?2019-06-11T06:35:36+10:00

It depends on how empty the battery is. If low on charge it can take 5-6 hours to fully charge. A charger is provided with your bike.

Can the battery be removed for charging?2019-06-11T06:35:46+10:00

Yes. You can charge the battery on the bike and it can also be removed from the bike for charging if necessary. NOTE: If you lose the keys to the battery then $50 will be deducted from your bond as we will need to source replacement keys.

What times can I collect / drop off my bike?2019-06-11T06:35:53+10:00

Collections are at 9.30am and drop offs at 4.30pm on the days that you have booked to collect and drop off. You will be sent an email reminder. NOTE: Late fees of $59 per day apply if not dropped off when scheduled. We are open every day except Sundays.

Can I pay by Direct Debit?2019-06-11T06:36:00+10:00

You can pay via direct debit on our ‘long-term’ hire periods of two (2) months or more. You pay two weeks in advance plus your bond when you book through our online booking system and the rest is paid weekly via direct debit. Fill in your direct debit application via the link we send you with your booking confirmation.

What is the longest that I can hire for?2019-06-11T06:36:19+10:00

Six (6) months. Book ‘Delivery Hire – Long-term’ and select how long you want the bike for. Minimum long-term hire is two (2) months.

What is the shortest period that I can hire for?2019-06-11T06:36:27+10:00

To get the Delivery hire rates the shortest hire period is one (1) week and we have short-term hire rates up to four (4) weeks. See our Leisure hire section if you want shorter hire periods.

Can I extend my hire booking?2019-06-11T06:36:33+10:00

Yes. Contact us if you want to extend it. If it is a short term hire then we will need to take payment to secure the booking eg over the phone. If it is a long-term hire on direct debit then we will extend the bike and the direct debit period.

When is my bond refunded?2019-06-11T06:36:40+10:00

We collect a $150 bond when you book your hire. This is refunded within 24-48 hours once your bike and equipment is safely returned. If there is damage to the bike or you lose any equipment eg. keys, lights, phone mounts, your bond will be reduced by the cost to repair or replace it. If you damage or lose your bike then we will apply the pre-authorisation to collect the cost of repair or replacement if necessary.

What happens when I get a flat tyre or have a problem?2019-06-11T06:36:47+10:00

We give you a puncture repair sealant when you collect. If you have to use it then you will be charged out of your bond when you bring the bike back. If the sealant doesn’t work then let us know straight away and bring your bike in. We will swap it for another bike or wheel if there is one available or repair as quickly as we can. We keep parts on hand for common issues to minimise delays.

Do I need to be fit?2019-06-11T05:10:35+10:00

No, although a basic level of fitness, mobility and balance is required.

Do I need to be an experienced cyclist?2019-06-11T05:11:21+10:00

You don’t need to be experienced but you do need to be competent with balancing and controlling the eBike or eScooter. For example, be able to corner and brake safely. If you can ride a normal bicycle then you should be able to easily manage an eBike. eScooters require good balance and control however are easily managed by most people.

Are there height and weight restrictions?2019-06-11T05:12:57+10:00

You must be 18 years or older to hire. Our eBikes and eScooters can accommodate a wide range of sizes and weights.
Riders should be at least 160cm tall and there is a maximum rider weight of 120kg for eBikes and 90kg for eScooters.

I’m fit. Can I still challenge myself on an ebike?2019-06-11T05:14:00+10:00

Yes, absolutely. The motor doesn’t work unless you pedal. What makes the difference is the level of assistance you choose. So, if you want a good workout just turn the power down or off.

Do I need to book?2019-06-11T05:09:57+10:00

Yes, bookings are essential and can be made as late as 12 hours prior to collection. Book via our online booking system.

What should I wear / bring?2019-06-11T05:15:23+10:00

We provide helmets and recommend you wear something that you are comfortable riding in that’s suitable for the climate at the time. During summer, we suggest that you wear loose long sleeves for staying cool and for sun protection. And don’t forget your suncreen and sunglasses – even in winter! We also recommend that you wear closed toe shoes and avoid long loose trousers or skirts that could get caught in the running gear.

You will also need to bring your drivers licence (or passport) and the credit card you booked with to confirm identification and pay the bond (if not already paid).

How far can I ride my eBike or eScooter?2019-06-11T05:18:38+10:00

eBikes have the longest range and you can expect approximately 60km on our standard eBikes, and approximately 100km on our premium eBikes.

Our eScooters have approximately 20-30km range.

What is the difference between a ‘standard’ and ‘premium’ ebike?2019-06-11T05:20:43+10:00

Our standard ebikes for hire have a rear drive motor with a battery range of approximately 50-80km. Our premium ebikes for hire are German-made ebikes with mid-drive motors and battery range of approx. 80-110km. You can hire bikes for riding around the city and we also offer electric mountain bikes.

What does the price to hire an ebike include?2019-06-11T05:26:04+10:00

It includes a well-maintained road-legal electric bike, an Australian Standards-approved bicycle helmet, a bike lock, a phone holder and also a basket or pannier bag if you want one. For longer-term hires we will also provide you with a charger.
Please note that we charge a bond upon booking / collection (amount varies depending on type of hire) and this is refunded when your bike and equipment is safely returned.

What does the price to hire an escooter include?2019-06-11T05:36:40+10:00

It includes a well-maintained road-legal electric scooter, an Australian Standards-approved bicycle helmet and a lock. For longer-term hires we will also provide you with a charger.

Please note that we charge a bond upon booking / collection (amount varies depending on type of hire) and this is refunded when your bike and equipment is safely returned.

Do I need to bring a helmet?2019-06-11T05:28:54+10:00

We supply helmets but you are welcome to use your own if you prefer.

Do I have to wear a helmet?2019-06-11T05:38:01+10:00

Yes. All cyclists in Queensland are required to wear a helmet and so are riders of ‘rideables’ (which is what an electric scooter is classified as).

What if I want to keep the ebike or escooter for longer?2019-06-11T05:48:49+10:00

That’s great! Assuming it is available the simplest way is to re-book through the online booking system or otherwise call us on 1300 553 110 or email us via our Contact page.

What if I need to cancel?2019-06-11T05:49:03+10:00

We have a 48 hour cancellation policy. If you notify us that you would like to cancel more than 48 hours outside the booking then we will fully refund your hire fee. If you cancel within 48 hours then no refund is possible.

Can children ride eBikes or eScooters?2019-06-11T05:51:54+10:00

We do not offer eBikes or eScooters for children to hire.

Can I carry my child on the ebike?2019-06-11T05:52:59+10:00

We currently do not offer child-carrying equipment on our hire eBikes.

What road rules do I need to be aware of to ride an ebike?2019-06-11T05:58:43+10:00

Our electric bicycles for hire are classified as bicycles and therefore adhere to normal bicycle road rules. eBikes are permitted on dedicated cycle paths, on footpaths (if its not signposted otherwise) and must give way to pedestrians. If you ride on the road you must also adhere to normal car rules.

For more info, read the Queensland bicycle and safety laws.

What road rules do I need to be aware of to ride an eScooter?2019-06-11T06:04:34+10:00

In Queensland, there are road rules that you must comply with when riding an electric scooter. For more info, read about the road rules for electric scooters.

What if my battery runs out?2019-06-11T05:55:20+10:00

Pedal or carry! Or if you have your charger find somewhere that will let you recharge.

What if I get a flat tyre?2019-06-11T05:56:15+10:00

Hopefully you won’t as we have fitted each bike and scooter with top-quality puncture resistant tyres and tubes. Flat tyres can be avoided by watching where you are riding and avoiding riding in gutters and over sharp object such as broken glass. If you are concerned though we can provide you with a can of sealant / inflator that, for 90% of flat tyres, will get you moving again.

If it doesn’t work though you will unfortunately need to return the bike to us to get it repaired. (Tip: Maxi taxis will carry bicycles).