FAQs – eBikes & eScooters2019-06-11T10:05:57+10:00
Do I need to be fit?2019-08-21T11:13:16+10:00

No, although a basic level of fitness, mobility and balance is required.

Do I need to be an experienced cyclist?2019-08-21T12:07:20+10:00

You don’t need to be experienced but you do need to be competent with balancing and controlling the eBike. For example, be able to corner and brake safely. If you can ride a normal bicycle then you should be able to easily manage an eBike.

Are there height and weight restrictions?2019-08-21T12:08:55+10:00

You must be 18 years or older to hire. Our eBikes can accommodate a wide range of sizes and weights. Riders should be at least 160cm tall and there is a maximum rider weight of 120kg for eBikes.

I’m fit. Can I still challenge myself on an ebike?2019-06-11T05:14:00+10:00

Yes, absolutely. The motor doesn’t work unless you pedal. What makes the difference is the level of assistance you choose. So, if you want a good workout just turn the power down or off.

Do I need to book?2019-08-21T11:14:20+10:00

Yes, bookings are essential and can be made as late as 12 hours prior to collection. Book via our online booking system.

What should I wear / bring?2019-08-21T11:14:29+10:00

We provide helmets and recommend you wear something that you are comfortable riding in that’s suitable for the climate at the time. During summer, we suggest that you wear loose long sleeves for staying cool and for sun protection. And don’t forget your suncreen and sunglasses – even in winter! We also recommend that you wear closed toe shoes and avoid long loose trousers or skirts that could get caught in the running gear.

You will also need to bring your drivers licence (or passport) and the credit card you booked with to confirm identification and pay the bond (if not already paid).

How far can I ride my eBike?2019-08-21T12:09:39+10:00

eBikes have the longest range and you can expect approximately 60km on our standard eBikes, and approximately 100km on our premium eBikes.

What is the difference between a ‘standard’ and ‘premium’ ebike?2019-06-11T05:20:43+10:00

Our standard ebikes for hire have a rear drive motor with a battery range of approximately 50-80km. Our premium ebikes for hire are German-made ebikes with mid-drive motors and battery range of approx. 80-110km. You can hire bikes for riding around the city and we also offer electric mountain bikes.

What does the price to hire an ebike include?2019-06-11T05:26:04+10:00

It includes a well-maintained road-legal electric bike, an Australian Standards-approved bicycle helmet, a bike lock, a phone holder and also a basket or pannier bag if you want one. For longer-term hires we will also provide you with a charger.
Please note that we charge a bond upon booking / collection (amount varies depending on type of hire) and this is refunded when your bike and equipment is safely returned.

Do I need to bring a helmet?2019-08-21T11:16:58+10:00

We supply helmets but you are welcome to use your own if you prefer.

Do I have to wear a helmet?2019-08-21T12:10:36+10:00

Yes. All cyclists in Queensland are required to wear a helmet.

What if I want to keep the ebike for longer?2019-08-21T12:11:12+10:00

That’s great! Assuming it is available the simplest way is to re-book through the online booking system or otherwise call us on 1300 553 110 or email us via our Contact page.

What if I need to cancel?2019-08-21T11:15:49+10:00

We have a 48 hour cancellation policy. If you notify us that you would like to cancel more than 48 hours outside the booking then we will fully refund your hire fee. If you cancel within 48 hours then no refund is possible.

Can children ride eBikes?2019-08-21T12:12:03+10:00

We do not offer eBikes for children to hire.

Can I carry my child on the ebike?2019-06-11T05:52:59+10:00

We currently do not offer child-carrying equipment on our hire eBikes.

What road rules do I need to be aware of to ride an ebike?2019-08-21T12:14:15+10:00

Our electric bicycles for hire are classified as bicycles and therefore adhere to normal bicycle road rules. eBikes are permitted on dedicated cycle paths, on footpaths (if it’s not signposted otherwise) and must give way to pedestrians. If you ride on the road you must also adhere to normal car rules.

For more info, read the Queensland bicycle and safety laws.

What if my battery runs out?2019-08-21T11:16:23+10:00

Pedal or carry! Or if you have your charger find somewhere that will let you recharge.

What if I get a flat tyre?2019-08-21T12:13:25+10:00

Hopefully you won’t as we have fitted each bike with top-quality puncture resistant tyres and tubes. Flat tyres can be avoided by watching where you are riding and avoiding riding in gutters and over sharp object such as broken glass. If you are concerned though we can provide you with a can of sealant / inflator that, for 90% of flat tyres, will get you moving again.

If it doesn’t work though you will unfortunately need to return the bike to us to get it repaired. (Tip: Maxi taxis will carry bicycles).

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